We collect verified reviews from The Law Superstore users to help you make the right choice and share your experience with others.
How does it work?
The Law Superstore users can compare legal service providers on the their quote results based on genuine, verified user reviews. After getting a quote, you will receive a request to leave feedback on your experience using The Law Superstore.
We will then follow up 2 weeks later with all users, to see how their experience was with their chosen partner. This means we only collect reviews from verified website users on behalf of legal service providers (partners) confirmed for that particular quote.
All reviews are processed by The Law Superstore moderation team before being published. If we believe any review to be non-genuine we may ask for further proof from users & partners to validate reviews. Partners will be given the opportunity to reply to reviews.
Once a review of a partner is published it will show up for other users when browsing potential legal firms.
Unlike major review sites we do not allow anyone to leave a review for a partner unless they have acquired a quote. This means you can be sure any review you’re reading is from a user of The Law Superstore in genuine need of a legal service.
We offer reviews as a way for users to compare providers - our review process is completely impartial.
What are partners reviewed on?
When filling out a review form, users are asked to rate their experience of that legal service provider based on 5 key areas users care about when engaging a legal service provider.
- Initial impressions: How you felt about initial interactions and how they presented themselves?
- Legal knowledge: Did you feel they have a good legal knowledge and understanding to help your case needs?
- Value for money: Do you think their level of legal knowledge and service was fairly priced?
- Approachability: What was the service providers willingness to deal with queries and changes to your case like - did they make it clear how you can get in touch if needed?
- Communication: How was the communication between you and the service provider? Did they keep you updated in a timely manner?
These 5 areas will then generate an overall average score for that review.
How do I leave a review?
You can only leave a review for a partner if you have submitted a quote for a legal service. You will get a review request email from The Law Superstore, 2 weeks after you open your quote results.
Clicking the link in your review request email will take you to a form to review the partners you were quoted. Just select which partner you chose and fill out the rest of the form.
If you didn’t receive the email to leave feedback, please check your junk. There is an option to provide an alias. If you’d prefer to share some feedback with us privately or you want to edit or update your review, you can do this by emailing [email protected].
Moderation + Disputes Policy
All reviews and partner replies are moderated by The Law Superstore team. We do not publish defamatory or harmful content and will follow up any reviews we believe to be non genuine.
The Law Superstore does not provide legal advice. If you have a legal complaint with one of our service providers please email us at [email protected] and we will point you in the direction of the necessary governing body to contact.