Consumer Disputes

Consumer disputes may involve legal letters, mediation or even court action. A legal expert will advise on the validity of your case, help you understand your consumer rights, and help you come to a resolution.

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Consumer Disputes

What is a consumer dispute?

A consumer dispute may arise if your consumer rights have been affected by a faulty product or service and the seller does not solve the issue. 

If the company or seller does not help resolve the problem with the product or service, you might want to escalate the situation. A consumer rights lawyer can help you understand your options.

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Consumer Disputes

Get advice about a consumer dispute

It can be frustrating if your consumer rights have been breached and the seller is not willing to resolve the issue. Receiving advice from a consumer rights lawyer can help you understand your options and find the best way to resolve the issue. 

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Dealing with a consumer dispute

If informal negotiation and efforts to resolve your consumer dispute are unsuccessful, you might look to make a claim against the seller. A consumer dispute solicitor can aid you with your claim, find alternative ways to resolve the dispute, or represent you in court. 

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Frequently asked questions

Your consumer rights are covered by the Consumer Rights Act 2015. When you purchase goods or services they must be as described, of satisfactory quality, and fit for purpose. Services must be carried out with reasonable care and skill.

The first step to starting a consumer dispute is to contact the seller or service provider directly and give them the opportunity to resolve the issue. Provide evidence to support your claim. If this does not solve the problem, you can contact an ombudsman and Trading Standards to lodge a report.

For some consumer disputes, mediation might be an option. Consumer mediation offers a way to resolve a dispute without court intervention using a third-party mediator to find a mutual solution.

A legal expert will be able to provide detailed information on your consumer rights, as well as demonstrating how they apply to your dispute. If a resolution cannot be reached through informal negotiation or the relevant Ombudsman, your consumer rights lawyer will also be able to represent you in court.

Look for and compare the best solicitors in your area. Consider factors such as location, reviews, reputation, and cost before making your decision. Talk to your solicitor to make sure they offer everything you need.

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